Civil Infrastructure Maintenance Contracts — QLD

The most straightforward way to establish an annual maintenance contract is to submit a request for proposal (RFP) or request for quotation (RFQ) that outlines your network scope, required services, response time expectations and reporting requirements. We respond to formal RFQ and tender processes and can also provide a capability statement and fee proposal based on a brief scope description. For council procurement officers, we can supply all pre-qualification documentation — QBCC licence, public liability certificate of currency ($20M), Workers Compensation CoC and SWMS templates — as part of our submission. Annual maintenance contracts are typically structured as a schedule of rates with set call-out fees, hourly rates and day rates for scheduled and reactive work. We issue monthly progress claim invoices through Xero and can provide a tailored reporting format aligned to your asset management plan.

We offer scheduled preventive maintenance programmes structured to match your network condition data and asset management plan. A typical programme includes a combination of annual or bi-annual CCTV condition assessment of higher-risk pipe segments (older pipes, known blockage histories, high inflow/infiltration risk) and annual high-pressure jetting of grease-prone sections and known root intrusion areas. We programme work to minimise community disruption — combining jetting and CCTV in a single pass using our combo jetter-CCTV units, and scheduling work outside peak traffic periods. At the end of each programme cycle, we provide a network-level condition report with a GIS-mapped defect register, a prioritised works schedule and an updated maintenance backlog that can be used to justify capital renewal funding. Reactive maintenance call-outs within the contracted area are also captured and reported as part of the programme.

We provide emergency response for civil water and sewer infrastructure failures — sewer overflows, main breaks, pump station failures and blockages posing an immediate public health or environmental risk. Our emergency response capability includes: bypass pumping to contain sewer overflows while the root cause is investigated; emergency high-pressure jetting and CCTV to clear and diagnose blockages; pump station emergency repair for wet well and equipment faults; and emergency excavation and pipe repair where a main has failed. We hold all relevant high-risk work SWMS for confined space entry (manholes), working on live sewer mains and emergency excavation near services. For local government and utility clients, we can establish a contracted emergency response arrangement with agreed response times and documented call-out fee structures. Response documentation — including incident report, site photographs and remediation summary — is provided to the asset manager after each emergency event.

Our maintenance reporting is structured to give asset managers and council procurement officers the condition evidence they need for financial planning, maintenance scheduling and renewal capital programmes — without having to translate our field data into a format their system can use. Standard reports include: CCTV inspection reports per segment coded to WRC defect standards; a network-level condition summary with defect distribution by type, severity and location; a prioritised maintenance and renewal schedule ranked by defect severity and consequence of failure; a reactive maintenance log listing all emergency and reactive call-outs with cost and response time data; and a programme close-out summary confirming scope delivery against the contracted maintenance programme. For councils using specific asset management platforms (Infor EAM, Conquest, Assetic, Pozi), we can provide data exports in the required import format. Reporting frequency, format and distribution list are agreed at contract commencement.

Yes — trenchless rehabilitation is part of our civil maintenance capability. The most common technique used in sewer and stormwater maintenance is cured-in-place pipe (CIPP) lining, in which a resin-saturated felt tube is inserted into the defective host pipe and cured in place to form a structural pipe-within-a-pipe. CIPP lining is used when the host pipe has multiple structural defects spread across its length, when open-cut excavation would be disruptive or costly (under a road, building or services corridor), or when the cost of excavation exceeds the rehabilitation cost. Other trenchless options include pipe bursting (for upsizing the main diameter), spray-applied lining for manholes and structural point repair sleeves for isolated defects. Pulse Plumbing & Gas project-manages CIPP and trenchless rehabilitation works using specialist subcontractors, managing all pre-lining cleaning and CCTV, QA testing, post-lining inspection and as-built documentation for the asset manager.