Privacy Policy

1. About Us

Pulse Plumbing and Gas Pty Ltd operates as a licensed plumbing and gas fitting contractor across South-East Queensland. Our registered contact details are:

• ABN: 62 652 712 699
• QBCC Licence: 15021727
• Email: admin@pulseqld.com.au
• Phone: 0452 188 420
• Website: pulseqld.com.au

2. What Personal Information We Collect

We may collect the following types of personal information:

Information you provide directly

• Full name and contact details (phone number, email address)
• Business or company name
• Property address or suburb for service requests
• Details of your plumbing or gas issue or enquiry
• Preferred contact times
• Industry type (for commercial clients)

Information collected automatically

• IP address and approximate location
• Browser type, device type and operating system
• Pages visited, time spent on pages and referring URLs
• UTM parameters and traffic source data
• Cookie identifiers (see Section 9 — Cookies)

We do not collect sensitive information (as defined in the Privacy Act 1988) such as health, financial account or government-issued identity information unless you specifically provide it in the context of a service request, and only to the extent necessary to deliver that service.

3. How We Collect Personal Information

We collect personal information:

• When you complete an enquiry or quote request form on our website
• When you call or email us directly
• When we provide services to you on-site
• Automatically through analytics and tracking technologies (see Section 9)
• From publicly available sources or referrals where lawfully permitted

Where it is reasonable and practical to do so, we will collect personal information directly from you.

4. Why We Collect Personal Information

We collect and use personal information to:

• Respond to your enquiries and provide quotes
• Schedule and deliver plumbing and gas services
• Process and manage job bookings through our field service management system
• Send service reminders, follow-up communications and invoices
• Maintain records of work performed at your property
• Comply with our obligations under the Queensland Building and Construction Commission Act 1991 and other applicable laws
• Improve our website, services and customer experience
• Send marketing communications where you have consented (see Section 7)
• Comply with legal obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

Third-party service providers

• AroFlo — our field service management and job scheduling platform. Job records, client details and service history are stored in AroFlo's systems, hosted in Australia.
• HubSpot — our customer relationship management (CRM) platform. Enquiry data and contact information may be stored in HubSpot's systems. HubSpot is a US-based provider; data may be stored offshore (see Section 6).
• Google — analytics and tag management services (see Section 9).
• Xero — accounting and invoicing software (via AroFlo integration).

Other disclosures

• Regulatory bodies, courts or law enforcement agencies where required by law
• Professional advisers (legal, accounting, insurance) under confidentiality obligations
• A successor entity in the event of a business sale or merger, subject to equivalent privacy protections

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

6. Overseas Disclosure

Some of our third-party service providers (including HubSpot) store or process data outside Australia, primarily in the United States. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient complies with the APPs or is bound by a substantially similar privacy framework.

By submitting an enquiry through our website, you acknowledge that your information may be transferred to and processed in countries outside Australia. Where data is transferred overseas, we take contractual steps to protect your information consistent with the APPs, including relying on HubSpot's Data Processing Agreement and standard contractual clauses.

7. Direct Marketing

We may use your contact details to send you information about our services, promotions or industry updates where you have consented or where permitted under the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

You can opt out of marketing communications at any time by clicking "unsubscribe" in any email we send, or by contacting us at admin@pulseqld.com.au. Opting out will not affect our ability to contact you regarding existing service bookings or invoices.

8. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Security measures include:

• HTTPS encryption for all data transmitted through our website
• HMAC-signed API communications between our systems
• Access controls limiting staff access to personal information on a need-to-know basis
• Regular review of our data storage and handling practices

We will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) of eligible data breaches in accordance with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988.

No method of internet transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

Our website uses the following tracking technologies:

• Google Tag Manager & Google Analytics — We use these to understand how visitors use our website (pages viewed, session duration, traffic sources). Data is processed by Google and may be stored in the United States. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
• HubSpot tracking — If you interact with forms on our website, HubSpot may set cookies to track your visit and associate it with your contact record. This helps us understand which pages you visited before making an enquiry.
• Essential cookies — Cookies that are strictly necessary for the website to function (e.g., form state).

You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of some features of our website.

10. Access and Correction

Under the APPs, you have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, contact us at admin@pulseqld.com.au. We will respond within a reasonable time (generally within 30 days). We may ask you to verify your identity before processing your request. In limited circumstances, we may refuse access — if we do, we will provide written reasons.

11. Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. For example:

• Job and service records may be retained for up to 7 years to comply with QBCC obligations and tax law
• Marketing contact records are retained until you opt out
• Website analytics data is retained subject to Google Analytics' standard retention settings

When information is no longer required, we take reasonable steps to destroy or de-identify it securely.

12. Complaints

If you believe we have breached your privacy rights or the APPs, you are entitled to make a complaint. Please contact us in the first instance:

• Email: admin@pulseqld.com.au
• Phone: 0452 188 420

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version is always available at pulseqld.com.au/privacy-policy. Material changes will be communicated via a notice on our website or by email where appropriate.