Strict adherence to AS/NZS 3500 safe hot water temperatures for vulnerable residents
Aged Care
Specialist Plumbing for Aged Care Facilities Across South-East QLD
Reliable, respectful plumbing maintenance for residential aged care facilities, retirement villages and home-care support providers — with strict compliance to safe water temperature standards and infection control requirements.
- QBCC Licensed
- 24/7 Response
- 10+ Years Experience
- Insurance Covered
- Same Day Service
Why choose Pulse for Aged Care?
We understand the unique demands of the aged care sector and build our service around them.
After-hours and low-disruption scheduling to protect resident wellbeing
Annual TMV testing and backflow prevention compliance documentation
Dedicated liaison with facility managers and NDIS/aged care accreditation teams
Compliance & Regulatory Note — Aged Care
Aged care facilities in Queensland must comply with the Aged Care Quality Standards, AS/NZS 3500 and the Queensland Plumbing and Drainage Act 2018. Hot water delivered to resident bathrooms and handwashing outlets must not exceed 45°C (or 43°C where thermostatic mixing valves serve shower and bath outlets). TMVs must be inspected and tested annually. Water systems must be assessed for Legionella risk. Backflow prevention devices require annual certification. Pulse Plumbing provides all required compliance records and test certificates to support your accreditation audits.
Services for Aged Care
We provide the following plumbing and gas services to aged care operators across South-East Queensland.
Maintenance Plumbing
Scheduled and reactive maintenance to keep your facility running.
Hot Water Systems
Repairs, replacements and heat pump installations.
Backflow Prevention
Annual testing, repairs and compliance certification.
Blocked Drains
High-pressure jetting, CCTV inspection and excavation.
Preventative Maintenance
Custom maintenance plans to prevent costly breakdowns.
Frequently asked questions
Common questions about plumbing services for aged care facilities.
What hot water temperature standards apply to aged care facilities in QLD?
Under AS/NZS 3500 and the Aged Care Quality Standards, hot water at resident bathing and shower outlets must not exceed 43–45°C to prevent scalding. Thermostatic mixing valves (TMVs) must be installed and tested annually by a QBCC-licensed plumber. We supply, install and certify TMVs at all outlet types.
How do you minimise disruption to residents during maintenance?
We schedule non-urgent work at times agreed with your facility manager — typically early morning, after evening medications or during respite periods. Our tradespeople are briefed on aged care environments and maintain respectful, quiet conduct at all times.
Do you assist with Legionella risk management plans?
Yes. Aged care facilities with warm water storage, cooling towers or spa/hydrotherapy pools require a written Legionella risk management plan under Queensland Health guidelines. We identify at-risk systems, recommend remediation and assist with documentation.
Can you manage plumbing across multiple aged care sites?
Yes. We work with residential aged care operators and retirement village groups who need consistent service delivery across multiple properties, with consolidated reporting and a single invoice per period.
What happens if there is a plumbing emergency at 3 am?
We operate 24 hours a day, 7 days a week — including public holidays. For aged care clients on a maintenance agreement, emergency dispatch is prioritised and we aim to be on-site within 60–90 minutes.
Which areas of South-East Queensland do you service for aged care?
We service aged care facilities across Logan City, Brisbane (south), Redland City, Gold Coast (north) and Ipswich — more than 130 suburbs within 30 km of Loganholme.
Get a quote for your aged care facility
We'll assess your requirements and provide a clear, upfront quote — no obligations, no hidden fees.
- Fast response — typically same day
- QBCC licensed and fully insured
- Transparent pricing before we start
- Available 24/7 for emergencies